ISO 20000 certificate & ISO 20000 consultants for ISO certification. ISO 20000 certificate consultants and training in Chennai
The standard specifies a set of inter-related management processes, and is aligned with and complementary to the process approach defined within the IT Infrastructure Library (ITIL) from The Office of Government Commerce (OGC).
ISO/IEC 20000 (BS 15000) helps identify and manage the key processes involved in delivering effective IT services which meet the needs of the business and the customer.
We offer a customized training program on ISO 2000:2005 for
An IT Service Management (ITSM) System is a systematic approach to managing the IT services delivered to customers (internal or external). It is centered on the customer's perspective of IT's contribution to the business. ITSM has ties with process improvement (e.g. TQM, Six Sigma) and is concerned with "back office" information technology for enterprises, not technology that is a company's primary product. ISO/IEC 20000 is based on and replaces BS 15000, the internationally recognized British Standard. ISO 20000 is the world's standard for IT service management.
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